Return and Exchange Policy

Policy Overview

Returns and exchanges are accepted only for equipment that is confirmed to be faulty. Each request will be reviewed to confirm the nature of the issue before a return, repair, or exchange is approved.

Faulty Equipment

If a product is found to have a fault due to manufacturing or functional failure under normal intended use, it may qualify for return or exchange. Customers should report the issue as soon as possible and provide proof of purchase together with a clear description of the fault.

Assessment Process

The product needs to be returned or inspected before the claim is approved. Once the fault has been confirmed, the item may be repaired, exchanged, or otherwise resolved at the discretion of the company.

Non-Fault Returns

Returns or exchanges are not accepted for reasons other than faulty equipment. This includes change of mind, incorrect selection, preference changes, or issues not related to a confirmed product fault.

Customer Resolution

Where a return or exchange does not qualify under this policy, every reasonable effort will still be made to work with the customer toward a satisfactory resolution. This may include product guidance, troubleshooting support, repair options, or other practical assistance depending on the situation.

Conditions

To support a claim, customers may be asked to provide images, videos, or additional information about the issue. Products must not be altered, misused, or damaged through improper handling, as this may affect eligibility.

Shipping and Related Costs

If a fault is confirmed, return, repair, or exchange arrangements will be communicated during the claims process. Any costs relating to non-approved returns or non-fault matters may remain the responsibility of the customer unless otherwise agreed.

Contact

For help with a faulty product or to discuss a product issue, customers should contact support with their order details and a description of the problem.