A: Stock availability may vary, and some items may need to be ordered in. If an item is not in stock, we will advise on availability and expected lead time.

A: Yes, items that are not currently in stock can be placed on back order. Average delivery time for back-ordered items is typically 6 to 8 weeks.

A: Delivery times depend on the product and destination. In-stock items are usually processed and shipped as quickly as possible, 3-5 working days within South African with major couriers. While back-ordered items may take longer.

A: All optics include a 2-year manufacturing warranty. This covers faults caused by defects in materials or workmanship under normal use.

A: Please contact us with your proof of purchase and a description of the issue. We may ask for photos or additional information to assess the claim.

A: Yes, faulty equipment can usually be repaired, and defective parts can be replaced where needed. Our products are built with a modular design to make servicing easier.

A: Returns and exchanges are only accepted for faulty equipment. For other concerns, we will work with customers to reach a satisfactory resolution.

A: Yes, we are happy to assist with product-related questions, troubleshooting, and service support after purchase. On-site demo can be requested by appointment.

Yes, we have the option of self-pickup from our location in Grabouw. We will happily demo your device and answer all your questions.